Welcome to the Catch Fish Tool Shop FAQ page. We’ve compiled answers to the most common questions about our premium fly fishing gear, ordering process, and policies. If you don’t find what you’re looking for, our customer support team is always ready to assist you at [email protected].
Products & Gear
What types of fly fishing products do you offer?
We specialize in premium fly fishing equipment, including rods, reels, fly lines, fly boxes, wading gear, and branded clothing & logo gear. We carry top-tier brands like Sage, Orvis, and Abel.
Are your products suitable for both beginners and experienced anglers?
Yes, we offer gear for all skill levels, from those just starting their fly fishing journey to seasoned professionals chasing everything from trout to bonefish.
Ordering & Account
How do I place an order?
Simply browse our website, add your selected items to the cart, and proceed through our secure checkout process.
Do I need to create an account to place an order?
While creating an account allows for faster checkout and order tracking, you can also check out as a guest.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and instructions will be sent to your registered email address.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to ensure all your payment and personal information is kept secure and confidential.
Shipping & Delivery
Where do you ship?
We ship globally! However, we are currently unable to ship to all areas of Asia and a few remote regions. If your country isn’t available at checkout, please contact us.
How long will it take to process and ship my order?
We process all orders within 1-2 business days. You will receive a confirmation email with tracking information as soon as it ships.
What are my shipping options and costs?
We offer two reliable options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Estimated delivery in 10-15 business days after shipment.
- Free Shipping: Available on orders over $50, shipped via EMS. Estimated delivery in 15-25 business days after shipment.
Will I have to pay customs or import fees?
Your order may be subject to import taxes, duties, or customs fees imposed by your country. These fees are the responsibility of the recipient and are not included in your order total or shipping cost.
How can I track my order?
As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package’s journey.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. Please visit our dedicated Returns Page for detailed instructions and terms.
What if my gear arrives damaged or is defective?
Please contact us immediately at [email protected] with your order number and details. We will work swiftly to resolve the issue.
Contact Us
I have a question that isn’t answered here. How can I get help?
Our passionate customer support team is your partner in fishing. Don’t hesitate to reach out to us at [email protected] for any assistance. We’re here to help you get on the water.